# Automate

Runbooks, automations, tasks, events, the data store, plugins and webhooks.

Source: https://docs.omazy.ai/automate/

Work that happens without anyone clicking anything.

| Surface | What it is for |
|---|---|
| **Runbooks** | Multi-step procedures the agent can run, with approvals where a human should sign off. |
| **Automations** | Triggers and their consequences: when this happens, do that. |
| **Tasks** | Work items raised out of a conversation and tracked to done. |
| **Events** | The stream of what happened, which automations listen to. |
| **Data store** | Structured values your automations read and write. |
| **Plugins** | Capabilities added to the agent beyond answering. |
| **Webhooks** | Outbound calls into your own systems when something happens here. |

## Approvals

Runbooks can pause and wait for a person. Use that for anything with a real
consequence: refunds, cancellations, anything that writes to a system of record.
An approval step costs a few seconds and prevents the class of incident that is
very expensive to undo.

## In this section

- [Runbooks and approvals](/automate/runbooks/) procedures, and where a human belongs

Still to come: the event catalogue and automation trigger reference.