# Get started

What Omazy CX is, how a workspace, an app and an agent fit together, and what to do in your first hour.

Source: https://docs.omazy.ai/start/

Omazy CX answers for your business. It reads what you already publish, replies
to customers on your site and in your channels, and hands over to a human when
it should.

## How the pieces fit

Three objects, nested. Almost everything in this documentation sits at one of
these levels, and knowing which one saves a lot of confusion later.

| Object | What it is | Scope |
|---|---|---|
| **Workspace** | Your company. Holds members, billing and plan. | One per business |
| **App** | One brand or property inside the workspace. | Many per workspace |
| **Agent** | The configured AI that answers for one app. | One per app |

Settings live at the level they belong to. Team and billing are workspace-wide.
The agent brief, knowledge and widget belong to a single app, so two brands in
one workspace never share an answer.

## Your first hour

1. Create your workspace and your first app.
2. Point the agent at your website so it has something to answer from.
3. Write the brief: who the agent is, what it may say, when it hands over.
4. Test it against real questions before anyone else sees it.
5. Publish the widget on your site.

## In this section

- [Your first agent](/start/first-agent/) from empty workspace to a real answer
- [Put it on your site](/start/first-widget/) install the widget and go live

Still to come: inviting your team, and connecting a second brand.