How customers reach your agent, and how your agent reaches your other systems.
| Surface | What it is for |
|---|---|
| Widget | The chat widget on your website. Appearance, placement, language, and what it offers before anyone types. |
| Channels | The other places customers message you. |
| Integrations | Connections to the tools you already run. |
| AI assistants | Let Claude or another MCP client work on a business directly. |
The widget is a product decision, not a snippet
Section titled “The widget is a product decision, not a snippet”It is the first thing a visitor sees, and its landing state does more for resolution rate than most agent tuning. What it offers before a question is asked, whether it leads with a catalog or a question, and how it looks on a phone are all configurable, and all worth deciding deliberately.
In this section
Section titled “In this section”- Channels and integrations the other doors in
- Connect an AI assistant give Claude scoped access to one business
The widget has its own section: Widget.
Still to come: appearance and layout, and the landing state in depth.