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Omazy CX answers for your business. It reads what you already publish, replies to customers on your site and in your channels, and hands over to a human when it should.

How the pieces fit

Three objects, nested. Almost everything in this documentation sits at one of these levels, and knowing which one saves a lot of confusion later.

Object	What it is	Scope
Workspace	Your company. Holds members, billing and plan.	One per business
App	One brand or property inside the workspace.	Many per workspace
Agent	The configured AI that answers for one app.	One per app

Settings live at the level they belong to. Team and billing are workspace-wide. The agent brief, knowledge and widget belong to a single app, so two brands in one workspace never share an answer.

Your first hour

1. Create your workspace and your first app.
2. Point the agent at your website so it has something to answer from.
3. Write the brief: who the agent is, what it may say, when it hands over.
4. Test it against real questions before anyone else sees it.
5. Publish the widget on your site.

In this section

• Your first agent from empty workspace to a real answer
• Put it on your site install the widget and go live

Publishing also gets you a link at ou.chat/yourbrand that works on any phone with nothing installed, which is the fastest way to put the agent in front of a real customer: Touchpoints.

Still to come: inviting your team, and connecting a second brand.