Put it on your site

The agent is only useful where your customers already are. For most businesses that is the website, and the widget is one script tag away.

Install

Copy the snippet from the console under Connect, Widget, and paste it before </body>. Full detail and the host API are in Widget.

<script>
  (function (d, s) {
    var j = d.createElement(s); j.async = 1;
    j.src = "https://chat.omazy.ai/widget.js";
    d.head.appendChild(j);
  })(document, 'script');
  window.ouWidget = window.ouWidget || function () {
    (window.ouWidget.q = window.ouWidget.q || []).push(arguments);
  };
  ouWidget('init', { key: 'YOUR_WIDGET_KEY' });
</script>

Decide what it says before anyone speaks

This is the part people skip, and it does more for resolution rate than most agent tuning.

A widget that opens to an empty box asks the visitor to do the hard part: work out what this thing is for. A widget that opens with three things people actually ask has already answered a third of them.

Pick starter prompts from your real questions. If you do not know them yet, launch with your best guess and replace them after a week with what Insights tells you. Guessing once is fine. Guessing twice is a choice.

Check it on a phone first

Most visitors are on a phone, and most widgets are reviewed on a laptop. The panel goes full screen below the mobile breakpoint, which is correct and still worth seeing before your customers do.

Go live

Publish the widget. Then ask it something as a stranger would, in a private window, from your actual site rather than from the preview.

If the launcher does not appear, Troubleshooting covers the four usual causes in the order they usually happen.