How to

How to answers the screen you are looking at right now. Each page covers one surface: what it controls, why it behaves the way it does, and what to do when it goes wrong.

If you have not built an agent before, read a guide first. A guide walks the whole job in order. These pages assume you already know which job you are doing and need the detail for one step of it.

Topics

Topic	What it covers
Agent	The brief, knowledge, catalog, saved responses, suggestions, testing and publishing
Widget	The chat widget on your site: installing it, driving it from your own code, what it can render
OU AI app	The customer-facing mobile app and the six places it meets your agent
Voice	The phone line: setup, voices, phrases, call quality and the call log
Engage	Inbox, conversations, journeys and conversation settings
Connect	Channels, integrations, and connecting outside tools
Automate	Runbooks and the work that runs without a person
Insights	Reports, and which numbers mean something

Account-level settings live under Workspace: team and roles, billing, model providers, audit and security.